FAQ

(1) Products

What brand of shirts do you print on?

We print exclusively on American Apparel's fine jersey (100% cotton) short sleeve t-shirts.

What size shirt should I order?

Refer to the Size Chart and any additional sizing details provided on the relevant product page in our online shop.

(2) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us. Unused / unworn shirts can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip as well as the swing tag still attached. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

(3) Shipping

How long will delivery of my order take?

Domestic orders are typically delivered within 3-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Currently we ship to Australia, Canada, United States and the United Kingdom, with more destinations to be added soon.

(4) More Questions

If you have further questions, please feel free to contact us.